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7-Day Return Window
Items can be returned within 7 days of receiving the product. Please ensure it is in original condition.
Return Policy
We aim to provide the best service for our clients. Please follow our return policy guidelines carefully to ensure smooth processing.
Our Return Policy
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Eligible for Exchange
Products that don't fit, are damaged, or if you want a different color can be exchanged. Photos are required.
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Provide Evidence
Return or exchange requests must be accompanied by photo or video evidence of the product issue.
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Provide
Receipt
Receipt
You must provide the purchase receipt or invoice to validate your return or exchange request.
Important Information
Non-Returnable Items
- Items that have been worn, washed, or altered
- Products without original tags and packaging
- Personalized or customized items
- Sale or clearance items (unless defective)
Return Process
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund/exchange.
If approved, your refund will be processed within 7–14 business days to your original payment method.
Frequently Asked Questions
Once we receive your return, it takes 3–5 business days to process. Refunds are issued within 7–14 business days after approval.
Customers are responsible for return shipping costs, unless the item is defective or we made an error with your order.
Yes, size exchanges are allowed within the 7-day return window. Please note that exchange items are subject to availability.
Please contact us within 48 hours of delivery with photos/videos of the damage. We will arrange for a replacement or refund at no extra cost.